Waiter and Assistant Waiter

 

Hand in hand with the maitre d´Hotel, you will learn the excellence of good service. Remember that a good level of Spanish will be the key to start as an Assistant Waiter until such time as you have sufficient and fluent command of conversational topics in the appropriate language and can attend to clients in a befitting manner. Patience is of the utmost importance.

 

I report to...  Restaurant Manager, Restaurant Supervisor

 

Brief description of my work...

As a Waiter/Waitress I take orders, serve food and drinks, clear the tables and make the clients feel welcome while they are out enjoying themselves! I can work in different places such as cafes', cafeterias, restaurants and hotels.

 

What I do...

  • Polish cutlery and glasses

  • Rearrange the restaurant layout depending on bookings/activities

  • Set up the cutlery on the tables according to the type of service

  • Welcome guests and host them to their respective tables

  • Give out menus and assist guests with their order/queries

  • Take orders and hand them to kitchen staff

  • Rearrange the table according to the order made or type of service

  • Set up the cutlery on the tables according to the type of service

  • Welcome guests and host them to their respective tables

  • Give out menus and assist guests with their order/queries

  • Take orders and hand them to kitchen staff

  • Rearrange the table according to the order made or type of service

  • Order drinks from the bar

  • Serve wine, drinks and food

  • Clear the tables when the guests are ready and returning the dishes to the kitchen

  • Change linen and setting up the table

  • Keep up to date with product knowledge and medical/religious food restrictions

  • In some cases I might also required to handle payments

 

To do my job well i have to have...

  • A welcoming, sociable and friendly attitude coupled with good manners

  • A smart and well-groomed appearance

  • The ability to work under pressure and to deal with difficult guests

  • The ability to work with minimal supervision

  • Team working skills

  • Customer care skills

  • Communication skills in both English and Maltese, possibly in another language

  • Time-management skills (When we are at full capacity I'm usually racing against time!)

  • The ability to multi-task (I'm nearly always doing more than one thing at the same time!)

  • A good memory (very useful for keeping track of orders and bills, along with recognising repeat guests!)

 

In my job it also helps if i have...

  • Stamina since I will be spending so much time on my feet

  • A sound knowledge of current affairs / local culture

  • Sales skills (used for example in tempting guests to order dessert!)

  • Problem solving skills and the ability to deal with complaints effectively

  • The ability to use a computer