Housekeeper

 

I am sometimes also called... Housekeeping Attendant; Housekeeper

 

I report to... Housekeeping Supervisor, Executive Housekeeper

 

Brief description of my work...

As a Room Attendant I am responsible for keeping the guest rooms (and other public areas such as corridors) clean, safe and comfortable, so that our guests can have a pleasant stay.

 

What I do...

• Clean and maintain guest rooms

• Prepare rooms for new arrivals

• Dust surfaces, clean windows and mirrors, wash the floor, vacuum carpets and clean the bathroom

• Collect the garbage

• Change bed linen and lay the bed

• Change towels in the bathroom

• Replenish supplies and accessories such as soap

• Stock the mini bar and take note of items consumed

• Deposit the dirty linen in the linen room

• Inspect the rooms for damaged items or things which need to be replaced (such as light bulbs)

• Reply to queries and forwarding complaints put forward by guests

• Attend to the requests made by the guest (such as providing them with extra pillows)

• Collect items sent for laundry, fill in the relevant form and return the laundry to the guest room.

 

To do my job well i have to have...

• Good stamina and physical strength since my job involves walking, standing, bending and lifting

• The ability to follow instructions and procedures

• A professional attitude with regards to maintaining privacy and confidentiality

• A responsible and trustworthy attitude since I have to handle personal belongings

• The ability to work independently and also as part of a group

• An eye for detail

• A high level of personal hygiene and grooming

• The ability to work quickly and under pressure (sometimes a room is needed urgently!)

• The ability to manage my time and work within deadlines