Assistant Receptionist

These are the most demanded positions in a hotel. They are also the positions which require a higher level of Spanish due to the constant contact with clients as well as coordinating with the rest of the hotel staff and to maintain the influx of Spanish clients. If your level of Spanish is not good enough, we could offer you other posts for a sufficient period in order to improve your level of the spoken language.

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I am sometimes also called... Front Desk Receptionist

 

I report to... Front Office Shift Leader; Front Office Manager

 

Brief description of my work...

My role as Front Office Receptionist involves providing a welcoming atmosphere for our guests (hoping that they will return again!), dealing with check-ins and check-outs, and handling requests made by our guests.

 

What I do...

  • Meet, greet and help out the guests 

  • Take reservations (either by phone, fax or e-mail)

  • Process check-ins (arrivals) and check-outs (departures) 

  • Allocate rooms to guests and give guests their room key

  • Prepare bills, take payment and also handle foreign exchange 

  • Liaise with staff from other hotel departments, such as the housekeepers, maintenance team and hotel security

  • Deal with queries and requests from guests and clients

  • Handle complaints 

  • Receive outgoing calls and pass on messages 

  • Help out guests with special requirements 

  • Explain the hotel facilities to guests and upselling

  • Give out information and advice on places of interest and sightseeing spots

 

To do my job well i have to have...

  • A confident, friendly and cheerful manner

  • The ability to interact with people from different cultures and tollerance to adhere to their diverse needs 

  • Communication skills, both verbal and written

  • Listening skills

  • Team working skills

  • Time-management skills  

  • Multi-tasking skills

  • Decision-making and problem-solving skills

  • Customer service skills

  • Patience, tactfulness and assertiveness in order to deal with difficult situations 

  • The ability to work quickly and efficiently under pressure 

  • A smart and well groomed appearance (I have to look really smart at all times!)

  • Knowledge of room types and of all other hotel facilties such as restaurants

  • Knowledge about local culture, history, traditions as well as places of interest 

  • Fluency in English and ideally knowledge of a foreign language

  • Telephone manners

  • Computer literacy

 

In my job it also helps if i have...

  • Good knowledge of current affairs on a national and international level

  • Knowledge on current cultural and leisure activities

  • Fluency in foreign languages (the more the better!)